RETURN POLICY

Sabil Returns Policy.

Yes you can, within 14 days of receiving an item ordered from the Sabil online store (www.sabil.my) or any of our physical stores if you are not completely happy with. If you opt to return via post, tracking number or item must reach our team within 14 days. Any late submission of items or tracking number will not be entertained.

YOU MAY RETURN FOR EXCHANGE :

•    All item(s) must be returned to us undamaged, unsoiled, unwashed, unaltered, and unworn.

•    All item(s) must be returned in the original selling condition and include the original product packaging, price tags, and labels.

•    Items that are damaged, marked or found to have manufacturing error is acceptable for return and exchange. New item in good condition or other item with same purchased value will be returned to the customer.

•    Item(s) purchased does not fit or look good on customer.

•    Maximum ONE return & exchange process for ONE Order ID/Receipt. 

YOU MAY NOT RETURN FOR EXCHANGE :

•    Inners such as the under series, under scarves, handy and such are not returnable unless a manufacturing defect or parcel processing error.

•    Wrong washing, storing, or ironing methods that may cause product damage will not be entertained.

•    Pre-order item(s).

•    Sale items and purchases made with discount coupon are not returnable, exchangeable & refundable.

•    Damaged, soiled, washed, altered, and worn item(s) are not returnable by any chance.

•    Due to lighting effects, monitor’s brightness, contrast setting, etc., there could be some slight differences in the color tone of the pictures and the actual item.

RETURN FOR EXCHANGE PROCESS:

ONLINE STORE  (www.sabil.my)

Return & Exchange Method (Online):

STEP 1: Review Checklist

STEP 2: Email to adminsabill@gmail.com and request for return exchange process

STEP 3: Fill in the details required and wait for approval

STEP 4: Packing & Return

•    14 days from arrival of package for local and overseas delivery.

•    Item is in original condition with price tag and label

•    Item not damaged, washed or stained

•    Item has not been altered

Emails sent outside these hours will be replied on the next working day. On Friday, email after 1pm will be replied on the next working day. Rest assured any inquires will be answered.

2. Sabil delivery charge.

ONLINE: (www.sabil.my)

•    Please note that courier charges for your return package will NOT be covered by Sabil

•    Please obtain a delivery receipt from courier company of your choice or record your tracking number to trace your return package if it reaches our warehouse.

•    Sabil will not be liable for any loss or damage of your return package and/or product (s) handled by courier company of your choice.

•    Please note that in person returns to our physical shop are NOT accepted.

3. Cancellation by Customer: Non-Faulty Product

ONLINE: (www.sabil.my)

•    If you wish to cancel your order please contact our Team.

•    No cancellation fees shall be applicable.

•    Once order has been placed, it can't be cancelled. It will be immediately processed by our third party warehouse hence, changes are not possible.

•    Once the order has been made dispatched, it may not be cancelled and the item must be returned to the company according to the guidelines provided by our Team.

•    Once the order has been made dispatched it may not be cancelled and the item must be returned to the company according to the guidelines provided by our boutique staff.

4. Cancellation by Customer: Faulty Product

ONLINE: (www.sabil.my)

•    All product descriptions, information and materials posted in the website are provided 'as is' and without warranties express, implied or otherwise howsoever arising.

•    Product image as seen on the website may slightly differ from the actual product that you receive. 

•    Due to lighting effects, monitor’s brightness, contrast setting, etc., there could be some slight differences in the colour tone of the pictures and the actual item. 

•    If the item you received is faulty, please contact our Team.

•    Upon receiving the product, we will examine it and we will advise you on the status of the replacement or refund (if any) via email as soon as possible.

•    In the event the product returned is not faulty, we may at our discretion decide not to repair, replace or refund you for the product and/or we may require you to pay all reasonable delivery costs and servicing costs at our current standard fees.

BOUTIQUE:

•    All product descriptions, information and materials posted in the website are provided 'as is' and without warranties express, implied or otherwise howsoever arising.

•    Due to lighting effects, monitor’s brightness, contrast setting, etc., there could be some slight differences in the colour tone of the pictures and the actual item. 

•    If the item you receive is faulty, please contact our Boutique staff.

•    Upon receiving the product, we will examine it and we will advise you on the status of the replacement or refund (if any) via email as soon as possible.

•    In the event the product returned is not faulty, we may at our discretion decide not to repair, replace or refund you for the product and/or we may require you to pay all reasonable delivery costs and servicing costs at our current standard fees.

5. Refund

Customer will be entitled for a full refund in the event of:

•    The customer received a parcel with a missing item(s), faulty item(s).

•    Item (s) ordered is out of stock.

•    Item (s) requested to be exchanged is Out of Stock.

Please note that the refund process will take a maximum of 14 working days.

CONTACT OUR SABIL TEAM

Email: adminsabil@gmail.com

Working hours:

Monday to Thursday: 10am to 5pm